Order & Shipping Info

DISPATCH OF YOUR ORDER:

We endeavour to dispatch all stocked items within 1-2 working days of your order. *PLEASE NOTE WE DO NOT DISPATCH ANY ORDERS ON SATURDAY/SUNDAY DUE COURIER TO CLOSURES.

Should your order not be dispatched on the same day, it will dispatch on the next working day. We may not always dispatch on the same working day due to being a small business and not always having the staff availability to pack and ship orders everyday.

We will not be held liable for any shipping costs or labour charges incurred due to delayed items, of which the liability of such lies at the hands of the courier.

Any items we have to import to order may take longer than 1 working day. This will be clearly marked as such in the product description of the item you have ordered. Please check this prior to checkout or contacting our sales team for an update on your order. 

If your order is urgent, please contact us before placing the order to check stock and dispatch time or leave an order note before checkout to let our staff know that your order is urgent, so we can pick this up for you.

SHIPPING:

(Based on working days only - Monday to Friday only. Not including weekends). 

Depending on the size and weight of the package and your delivery address location, here are the shipping options we offer and respective delivery estimates:

We are export specialists, so we can assist in shipping items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyers responsibility to ensure that any item purchased can be legally imported into that country.

When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.

Before emailing for a shipping quotation, please add the item to your cart, click 'Estimate Shipping & Tax' under the Subtotal, input your address details and click 'Estimate Shipping & Tax'. This will give you your shipping options. 

Lost/Missing Shipments:

Please note that should your item not arrive within the allotted time quoted above, we will require you to personally check your tracking information prior to contacting ourselves. This information is emailed to you upon dispatch notification and also logged on your "orders" tab in your online account. We retain all proof of postage documents for each dispatched order that leaves our store, so your dispute for any missing parcels will remain with the handler of your item, however we will assist you as a customer where we can. Advice will be given to all those enquiring to contact the relevant customer service department of either DHL or Royal Mail to submit a claim for a lost parcel. We cannot accept any liability for any losses outside of our premises and will not be able to offer any refunds for losses under this circumstance. Compensation can be sought from those handling your order at the time of the loss. 

OCD Pro Ship - Annual Free Shipping Membership: 

For customers based in the UK only. We are offering an unlimited express/next day delivery service for £25. This service is available to purchase on this website and will apply/validate immediately for the next 12 months, upon payment of the order. 

If you wish to use the OCD Pro Ship service, once you have successfully paid for the service, you will receive free express UK shipping on all eligible orders placed with Only Charged Dubs for a period of 12 months. The free shipping service may take up to 24 working hours to appear on your account post-purchase. 

Please note that OCD Pro Ship does not operate as a subscription service, and therefore the service/membership does not auto-renew after the initial 12 months period. 

OCD Pro Ship is offered subject to the following conditions, which shall apply in addition to the terms and conditions of any contract you enter into with us for the supply of goods: 

• OCD Pro Ship is valid only for the customer email address/account login on which it is purchased or applied, and is non-transferable between customers or accounts. 
• The service is only available for customer orders placed to UK delivery addresses. OCD Pro Ship is not available for any international deliveries or for any "timed" shipping options we offer, such as "guaranteed by 1pm" or Saturday delivery options. These services will be charged per the courier pricing as normal. 
• Any persons purchasing OCD Pro Ship that do not qualify for the service will be refunded and their membership cancelled with immediate effect. Our sales team will then be in touch with the customer within 24 working hours to discuss this and charge for any owed shipping fees. 
• Shipments measuring in excess of 35cm x 45cm x 16cm and/or over 2kg will be dispatched via DHL UK courier service (next working day delivery). Any shipments within those measurements and/or below 2kg, will be dispatched via Royal Mail Tracked24 service (next working day delivery) 
• Shipments exceeding 30kg or 1.2m in length are not eligible for the OCD Pro Ship service and will be charged for separately, although these shipments are rare. 
• We reserve the rights to: 
• Charge for delivery in the event that a shipment is palletised or bulky, as per the recommendations above;
• Refuse, revoke or suspend the OCD Pro Ship service where we suspect that the service is being exploited or misused;
• Review and update these terms and conditions at any time;
• Impose a minimum order value for order placed using the OCD Pro Ship service;
• Change our nominated couriers or delivery arrangements used to deliver the service without notice; and
• review and amend the charges for the OCD Pro Ship service at any time. 
• General lead times apply to some of our products listed online. Should an order be placed for any items with lead times applied, the OCD Pro Ship service does not override the lead time on the product. However, the service will still apply to the item ordered once the item arrives into stock. Therefore, the product will still be dispatched under the OCD Pro Ship terms and on an express delivery service, but only when the item is available as per the lead time warning on the product listing. 
• In order to use the OCD Pro Ship service, all customers eligible will be asked to create an account with Only Charged Dubs website and the service applied to the account. 
• Unless states otherwise in this section of the OCD Pro Ship T&Cs, all other terms and conditions apply the same. 

RETURNS & CANCELLATIONS POLICY:

We hope you will be delighted with your product purchased online from www.onlychargeddubs.co.uk, however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:

1. You may return your product within 14 days by simply logging into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We reserve the right to charge a 10% restocking fee to cover card fees, time and packing costs.
2. Custom made or special order items can only be returned or cancelled for a full refund if faulty. If they are returned or cancelled for any other reason, they will be subject to a 25% restocking fee.
3. Regardless of the return reason, the buyer is responsible for return postage. On unwanted items, the buyer is also responsible for the initial postage cost.
4. We'll notify you via email of your refund once we've received and processed the returned item. Unwanted items must be unused and in the condition they were sent. We may also charge a restocking fee. This is to prevent customers from ordering parts 'just in case' they need them. If products are not unused or in good condition, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
5. Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.
6. Where a part is missing we will contact you and advise of the charge for any missing element. We will then credit your account minus the charge. You may return the missing part however the cost of postage will be at your expense.
7. If the product has been misused or not assembled in the proper manner, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
8. If the return is made after 14 days from order being placed, store credit only will be offered as refund.
9. Occasionally, our suppliers may change the aesthetic appearance of the components. Therefore, some photos may be for illustration purposes only, unless the physical dimensions, measurements or settings of the product changes then accurate updates will be given as soon as practicably possible to the listings. 
10. Electrical items may not be possible to return in certain circumstances. Air suspension ECU's can not be returned if ordered to "test" with. Various electrical sensors also carry the same non return policy from our suppliers. If you are unsure, please check with our sales team before ordering.

Your rights under the Distance Selling Regulations are not affected by this returns policy.

WORKSHOP BOOKINGS & REQUIRED DEPOSITS:

Deposits taken for workshop bookings are to be agreed between ourselves and the customer. The amount will be chosen by Only Charged Dubs, dependent upon the level of work required, workshop time required and/or parts required for the work to be carried out in full.

All deposits regardless of amount are non-returnable or non-refundable. 

If parts are ordered and are of a retail value worth more than the deposit placed, you will be liable to pay for the parts.

If a workshop booking is cancelled with prior notice, we may offer to save any workshop time should another customer not book in, this will be assessed at our discretion only.

WARRANTY & CLAIMS:

All Genuine and OEM Parts carry a minimum of 1 Year Warranty (2 Years in some cases) when fitted in a standard car. With most manufacturers, any performance enhancing modifications will void the warranty on those parts.
For any aftermarket/upgrade parts, the warranty lies with the manufacturer and in most cases there is no warranty other than for manufacturing defects.
In all warranty cases, the manufacturer and Only Charged Dubs are not liable for any labour cost claims. Labour charge will be additional and payable by the customer. 

In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure in advance of any replacements or repairs. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

For general information on Klarna you can find this here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

SHOULD YOU HAVE ANY QUERIES ON THE ABOVE POLICIES OR INFORMATION, PLEASE CONSULT OUR STAFF VIA THE CONTACT PAGE. WE WILL AIM TO RESPOND TO YOUR ENQUIRY WITHIN 2 WORKING DAYS.